Returns & Exchanges
Return new and unused items within 30 days of delivery for a refund. Items must be returned in their original product packaging including all literature / documentation and original tags. For most products, we offer two methods of returns:
- You can receive a full refund in the form of store credit. Please allow 3-5 business days once the item is received and inspected to issue your credit. With this option, returns are completely free - meaning we'll cover the cost of return shipping.
- You can also receive a refund of the merchandise total in your original payment method - all you need to do is ship the item back to us. Return credits are issued within 3-5 business days once the item is received and inspected. Please note: with this option, you will be responsible for paying the carrier directly for the return shipping costs. ATV Tires Canada cannot be held responsible for lost or damaged items during transit.
For some products, we offer a modified version of our return policy. For the wheel & tire packages, there is a $20/tire charge for dismounting and wheel cleaning.
Items must be in new condition and in the original packaging to qualify for a refund (please do not install or modify the product in any way.) The few exceptions that cannot be returned include:
- Special order items
- Wheels and tires that have been mounted by a third party
We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 5 days of delivery. We are happy to arrange for a prompt replacement.
Need to make an exchange? Go ahead and place a new order for the merchandise that you would like. The items that you send back will be processed as a return (see return policy above). This will insure that your new items don't go out of stock and that you get your new gear faster!
Please contact us to initiate a return.